Terms & Conditions

Terms & Conditions

By using any part of this website, completing your customer registration with us and/or placing an order on the website you agree to be bound by the terms and conditions.

These terms and conditions are applicable to the supply of products made by us to the buyer hereafter referred to as the “Customer”, “you” or “your”.

These terms and conditions and your use of the website are governed by English Law. This does not affect your statutory rights.


1. Use of our Site

We aim to update our Site regularly, and may change the content at any time. If the need arises, we may suspend access to our Site, or close it indefinitely.


2. Products and Packaging

The images of the products on our website are for illustrative purposes only. The packaging of the product may vary from that shown in images on our website.


3. Price

3.1 All prices are quoted in sterling.

3.2 Postage and packing prices will be charged in addition to the price of any goods, and are stated individually on the website.


4. Payment

Online payment will be provided in a secure environment. Payments must be made in sterling and by one of the payment methods stated in the. 

5. Our Liability

9.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a result of our breaking these terms and conditions, but we are not responsible for any loss or damage that is not foreseeable. Loss due to transit will be covered by the carrier, and any customer not in to take delivery will take full responsibility if the carrier returns the product.

9.2. If you are a consumer we only supply the products for domestic and private use.

6. Privacy Policy

Any information passed through to Willowscent is managed in accordance with the Data Protection Act 1998 and is passed through a secure connection on the internet using Secure Socket Layer technology at 128bit encryption (where browsers will allow). For more information, see the privacy policy in the footer.

If a user visits our site via one of our email campaigns we may track their activity on the site. A cookie is assigned a unique ID to the subscriber and is present for one year or until that subscriber clears the cookies from their browser. Anytime the subscriber returns to the site, the cookie is referenced to track their activity, even if the subscriber doesn’t revisit the site via one of our emails.

You can enable privacy settings in your browser to restrict tracking cookies. Because we respect “do-not-track” privacy settings, those who opt-out may show open and click activity, but will not have activity tracked.

If you subscribe to our newsletter we use the data you have saved on our site to help inform us on products and or services that may be of interest to you with our marketing email. Credit card and bank details are not stored, saved or used in anyway.


7. Complaints

If you wish to complain about any matter in respect of the goods please contact Customer Services on hello@willowscent.co.uk


8. General

We endeavour to ensure a fast and reliable service, it does not guarantee there will be errors from time to time on the site, payment facilities, or in transit. If you do suffer an issue, please get in contact with us to try and help rectify the issue.


9. Legal

14.1. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

14.2. Any breach of these terms may result in court action. Breach of these terms can bring on legal action, irrelevant of timing or time passed since the breach.

14.3. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute of claim.


10. Promotions

All promotions are subject to change or cancellation without warning. We will endeavour to inform you (the customer) in any instance of change.